CODE
of PRACTICE for INSTALLERS
Note: On joining
members are required to self-certify their compliance with this Code of
Practice and annually thereafter when they will be continually required to;
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1.
Comply
with the law. 2.
Work
in a competent and responsible manner &/or in accordance with the
requirements of the joint FISS/CSCS scheme 3.
Comply
with good practice preferably to BS 1722 or a detailed specification 4.
Give
particular regard to matters of health and safety and current statutory
requirements and have a written health & safety statement 5.
Have
a nominated person responsible for risk assessment and safety at work 6.
Comply
with statutory waste disposal requirements complete with a written policy
statement also covering hazardous waste 7.
Have
a minimum of £2m for public liability and comply with statutory requirements
for employers liability 8.
Demonstrate
the proper management of contracts, purchase of materials, sub-contractor
responsibilities and site control OR 8.1. Quality order variation
documentation. 9.
For
the operation of their business; 9.1. Have a fixed business address 9.2. Show basic financial stability 9.3. Have a validated tax status
statement 9.4. Have the ability to demonstrate
customer care commitment |
10.
and provide clients with clear; 10.1. Detailed specification about the
services and products offered, and similar guarantees of workmanship as
provided 10.2. Written information detailing any
financial protection available 10.3. Written information of the price for
the work to be undertaken and the method of payment 10.4. Written timetable for the works and
a date for completion 11.
Whilst 11.1. Act in a courteous manner and
respect client's privacy and property 11.2. Maintain skills and knowledge of
building practices appropriate to the services offered 11.3. Be responsible for the actions of
subcontractors, advisors and agents, taking all reasonable measures to ensure
that work is only sub-let to those who meet the standards of this Code of
Practice 11.1. Seek to ensure client satisfaction
through the provision of a clear written method for handling customer
complaints 11.2. Maintain the standing of this Code
of Practice |
Under the Code of Practice, members will also be committed to ensure
customers, where applicable, are fully informed of the terms and benefits of
TrustMark. It is proposed that this be achieved through a leaflet provided to
customers by our members when they quote for work, but we may introduce other
appropriate mechanisms.
Although there are no Building and Water Regulations for the Fencing industry,
it must be made clear to the client that planning permission may be necessary
on certain projects e.g. fences over 2m in height.